Full-Stack Engineer

A U.S.-based, early-stage startup that is empowering large-scale call centers to increase productivity and become more efficient, is looking for a Full-Stack Engineer. The selected engineer would be responsible for working on the company’s newest self-serve platform and making each feature elegant, performant, and useful. The company provides training/coaching enablement services to help call-center employees become more performance-driven and highly efficient. The company has successfully raised over $11mn in its Series A round of funding.

Job Responsibilities:

• Design, develop, and own product features
• Build out the core frontend and backend components of the platform
• Analyze data and user feedback to seamlessly connect customer-side features and server-side logic
• Effectively implement AWS services and optimize the platform for speed and performance
• Write test cases and conduct consistent feature reviews 

Job Requirements:

• Bachelor’s/Master’s degree in Engineering, Computer Science (or equivalent experience)
• At least 5+ years of relevant experience as a Full-Stack Engineer
• Thorough understanding of back-end technology including TypeScript, NodeJS,
• Experience with mature TypeScript environments including Monrepos via NMP, Webpack, Babel, and ESLint
• AWS Serverless expertise
• Services: lambdas, Step Functions, SQS, SNS, SES, Aurora RDS, S3;
• Performance: cloudwatch, xray, otel, lighthouse
• Security - AWS Security best practices
• RDBMS database design and performance tuning in an AWS environment
• Experience with containerization using Docker
• Knowledge of front-end development (React ecosystem, SASS)
• Experience with Unit, and Integration Testing (Selenium, Jest)

You Are:

• Passionate about trying new tools & tech
• Ability to pick up new technologies quickly without much oversight
• Independent streak and ability to research multiple approaches for any problem or tradeoff
• Experience conducting conclusive, research-backed recommendations to the team
• Self-motivated and capable of working in a fast-paced environment
• Should possess the understanding of when to proactively reach out for help
• Great with lending a helping hand and collaborating with other engineers and developers
• Experience working at an early-stage startup
• Ability to look for existing code/tools, especially AWS services & popular open-source code repositories
• Good command of verbal and written English communication