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Our CRM development services offerings

Custom CRM Development

Get a custom CRM platform built from scratch, aligned with your specific business requirements. Our CRM experts create tailored solutions for clients whose needs are too unique to be met by standard CRM platforms. From discovery and CRM concept design to development and support, our custom CRM development services offer everything you need to incorporate a robust CRM and transform your business.

Having helped top tech enterprises adopt intelligent CRM platforms, our experts know how to accurately address your needs. Be it seamless email integrations, syncing your current email channels, creating point-and-click workflow interfaces, or automating complex sales processes, our industry experts will have your every requirement covered. Additionally, we supercharge custom CRM solutions using robust dashboards and reports for real-time data monitoring and create accurate sales forecast models based on existing pipeline data to strengthen your business for financial success.

Our custom CRM development solutions include:

  • Analyzing your current business process that your CRM will cover, identifying process optimization opportunities, and running process analysis to determine CRM requirements
  • Identifying key CRM users and internal/external data sources to connect with the CRM
  • Creating a complete design roadmap that includes establishing usage scenarios for various CRM users, integration plans, functional specifications, CRM architecture documentation, and project timeline estimations
  • Developing your custom CRM solution by implementing all planned functionalities, setting up APIs for CRM integration, testing its integration, compatibility, usability, and security, and deploying it after quality validation
  • Providing expert CRM support through user training, addressing concerns and questions, and support services if needed

CRM Migration

Get end-to-end CRM migration solutions that will help your business level up from a low-performing and high-maintenance platform to transform the customer experience. Our CRM system development services include full-service CRM migrations that are designed to help businesses smoothly migrate their data from existing to new CRM platforms while ensuring data integrity.

Turing’s CRM migration experts undertake the complete process, from risk assessment to disruption minimization and data import testing, and strategy customization. Our experts also have the necessary experience to transform data and migrate it between numerous platforms like Hubspot, Zoho CRM, Odoo, and Infusionsoft. With us, you can rest assured that your business data will be transported safely and securely, irrespective of the system you have used to collect it.

Our CRM development services involve 360-degree CRM migration, which includes:

  • Current CRM system assessment, understanding unique data requirements, and formulating a personalized migration plan accordingly
  • Using industry-standard tools like Zoho CRM, Microsoft Dynamics 365, and Salesforce to extract data, reformat and cleanse it, and prep it for a smooth migration
  • Using data validation and mapping to ensure data integrity and accuracy. Our CRM experts ensure that the migrated data has been correctly mapped to the corresponding fields in your new CRM system, and also run in-depth data testing and reconciliation to determine and address discrepancies

CRM Platform Customization

We provide modern CRM solutions that align your tools with your business strategies. Our in-house CRM development experts calibrate your existing solutions to your specific priorities and maximize the value of your business assets through comprehensive platform customization. Through this, you get a completely tailored CRM solution with custom workflows, dashboards, task automation, and more, to help fulfill customer retention goals and boost sales.

Our CRM platform customization services include:

  • Deep diving into your current business processes to assess needs, pain points, and desired outcomes for your CRM platform. Our experts will perform a deep analysis of your existing CRM to identify customization areas, be it entities, forms, fields, views/dashboards, or workflows
  • Using state-of-the-art tools and technologies to combine coding, scripting, and configurations to fully customize your platform. Our experts are fully experienced with using Salesforce, SAP, Zoho CRM, Microsoft Dynamics, SugarCRM, and other key platforms for tailored customizations
  • Conducting open-standard code customizations, no-code customizations, add-on customizations, or proprietary code customizations, depending on your CRM priorities
  • Customizing your CRM for accurate reporting, data collection, forecasting, and data-driven decision-making. These will help your business experience enhanced user experience, streamline all workflows, mitigate risks, and integrate additional features for maximum efficiency

CRM Integration

Seamlessly integrate your CRM with other key business systems like customer support, accounting, and email marketing to create a unified ecosystem. Our CRM experts bring the required expertise to help you achieve your CRM’s full potential by efficiently connecting other applications.

At Turing, we strive for business excellence and offer tailored CRM application development services comprising holistic CRM integrations. Using these, you can transform business data silos into a single, one-stop solution with automatic updates and data syncs. Be it marketing automation software or ERM development, our intelligent integration solutions will help create a healthy sales funnel for your business and maintain data consistency.

Turing’s CRM integration services include:

  • Securely integrating external and internal business systems with the CRM for protected data flow, efficient data management, and automated data collection, analysis, and forecasting
  • A thorough assessment of your business needs and systems to identify integration points for automation
  • Using industry-standard middleware, APIs, and integration platforms to connect your CRM platform with external applications seamlessly. Our experts are well-versed in using popular CRM integration tools such as Hubspot, Salesforce, Pipedrive, Keap, Oracle NetSuite, SAP, and more
  • Creating and deploying a well-defined integration methodology, including requirements collection, system architecture design, development, testing, and deployment. Our experts prioritize data integrity throughout integration, incorporating encryption and other security measures for maximum data safety
  • Synchronizing data between systems, enabling real-time data exchange, and automating business workflows during integration. These will help your business gain a unified view of all customer data and make decisions accordingly

CRM Mobile App Development

Get robust mobile CRM applications to connect with customers who are on the go and prefer mobile usage. Our intelligent CRM mobile app development allows businesses to deploy custom mobile CRM apps, where users can perform various functions, from viewing calendars and checking emails to joining conference calls and viewing dashboards. These allow businesses to offer maximum customer satisfaction and achieve faster turnaround times, revenue growth, and customer query resolution.

Turing’s CRM mobile app development services include:

  • Running a deep analysis of your business needs and goals to identify critical functionalities, features, and integrations required for the mobile CRM application. Whether you need an iOS, Android, or cross-platform solution, our experts will tailor the development approach accordingly
  • Using Flutter, Swift, React Native, Java, and other industry-standard tools to create robust, interactive, and scalable mobile apps that seamlessly integrate with your CRM platform for real-time data sync and vital customer data
  • Building intuitive and user-friendly interfaces that facilitate effortless navigation, task fulfillment, and quick task execution. Our experts prioritize performance optimization and data security to safeguard consumer data when using mobile CRM applications
  • Thorough testing and quality assurance of the CRM mobile application to ensure its functionality, compatibility, and robust UX across multiple platforms and devices

CRM Consulting

As a leading CRM development services provider, Turing offers comprehensive and personalized CRM consulting to help clients optimize their CRM strategies, choose the right platforms, and implement best practices to achieve true business success.

Turing’s expert CRM consultants initiate every project with a thorough analysis of a client’s business CRM capabilities. Our experts also check if the CRM platform can support various sales processes using actionable and effective CRM dashboard insights. Plus, our CRM consultants will guide your team in every step of the CRM adoption journey, from system development and performance optimization to platform selection and implementing integrations.

Our CRM consulting services include:

  • In-depth analysis of your current business processes, challenges, and goals to identify areas of improvement, suggest appropriate strategies to optimize the CRM and implement required integrations, workflows, dashboards, etc. wherever possible
  • Providing expert guidance in choosing the best-suited CRM software for your business priorities. Our experts assess various CRM platforms, including Zoho CRM, Hubspot, Microsoft Dynamics, and SAP, to match the right one with your business model. For the best results, our CRM experts consider key factors like customization capabilities, scalability, cost-effectiveness, and integration options to choose the best CRM platform
  • Working closely with your in-house team to create a robust CRM strategy tailored to your business. Our experts will define clear objectives, identify KPIs, and create workflows well-aligned with your business processes. Our consultants also offer recommendations for integration and customization to ensure a seamless CRM fit
  • Our CRM consultants also help lay the CRM implementation foundation by employing proven methodologies and project management techniques. These ensure successful CRM adoption with minimal disruption to your business operations
  • Holistic guidance on data migration, user training, and system configurations to ensure a smooth CRM transition

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Frequently asked questions

Find answers to common questions about training and enhancing high-quality LLMs.

What is a CRM system, and how can it benefit my business?

A CRM (customer relationship management) system refers to software that helps a business track, manage, and organize its relationships with consumers. CRM software can help record and store customer data such as purchase records, user behavior, purchase patterns, sales interactions, etc. Using these, the business can optimize its sales and marketing efforts to improve customer service and drive increased sales.

There are many ways a CRM system can benefit your business, such as:

Improved customer service: A robust system helps to manage all contacts and collect important customer data. These are easily accessible via the CRM and can help your business tailor its marketing strategies to customer preferences, thus improving the overall customer service experience.

Boosted sales: CRM systems can help your business streamline sales processes, create an efficient sales pipeline, analyze all sales data, and potentially increase both productivity and sales.

Detailed analytics: CRMs also help break down customer data into actionable items, allowing your team to quickly analyze information such as bounce rates, click-through rates, and demographic data. This helps assess marketing campaigns and optimize them for success.

Better customer retention: Using a CRM, your business can harness key customer data to encourage repeat business amongst customers. CRMs offer automated ticketing, sentiment analysis, user behavior tracking, and customer support automation to help your business identify problems and address them quickly to help customers and retain them successfully.

Better efficiency and productivity: One of the biggest benefits of employing a robust CRM is boosting the productivity and efficiency of your team. CRM platforms use marketing automation technology to make regular tasks, like drip campaigns, quicker. This frees up your team’s time to focus on other key areas and also ensures no customer-related task remains pending.

What technologies and programming languages are used to develop a CRM system?

JavaScript, Python, and Ruby are some of the most commonly-used programming languages for creating CRM systems, along with PHP and C#. MySQL, Oracle, Microsoft SQL Server, PostgreSQL, RESTful APIs, and JavaScript frameworks are the most commonly-used technologies for building CRM systems.

How long does it take to build custom CRM software?

A CRM system with the most basic must-have elements usually requires around 470 hours to be created. However, the development time increases as you decide to add more features, customizations, integrations, etc., depending on your business priorities.

What kind of CRM development services does Turing offer?

Turing provides personalized, full-cycle CRM development services that are designed to suit your unique business needs. Our deeply vetted CRM development talent builds custom solutions aligned with your requirements, be it CRM migration, CRM consulting, CRM mobile app development, CRM integration, custom CRM development, or more.

Why choose Turing CRM development services?

At Turing, we leverage our deep-vetting global talent platform to provide you with expert CRM development services. We have a combined 125+ years of experience creating world-class tech solutions for leading companies like Meta, Google, Microsoft, Capgemini, and IBM. Our CRM development services carry the same experience and deliver modern solutions to tackle your modern CRM problems.

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