The rise of AI technologies and their integration into mainstream products has led to tremendous virtual assistant software technology evolution. Today, we have some of the most efficient and powerful virtual assistant software systems with various functionalities and high utility features. These VA (virtual assistant) tools are used to drive a new era of highly sophisticated IoT products and provide ease of access to customers.
In this blog, we dive deeply into the numerous virtual assistant products in the market, their features, how you can build a VA tool for your custom requirements, and hiring talented software developers.
A virtual assistant is an AI-powered application program that accepts voice commands and performs the desired actions. The VA tools can perform many tasks, including scheduling an appointment, sending emails and messages, opening applications, playing songs, and setting alarm clocks, among other tasks. Integrating AI technologies such as machine learning and natural language processing provides the core processing for these applications, and today these tools are more accurate than ever.
Beyond this, virtual assistant software is also used to power IoT devices and perform complex tasks, including checking on the status of home devices, shutting and opening doors, turning on the lights and AC, checking out news, finding restaurants, etc. Advancements in VA technology have opened up new possibilities for advanced solutions across domains.
The feature-rich, AI-based virtual assistant software applications provide numerous benefits to companies and end-users. As a business owner, you want to give the best possible service to your potential customers. Implementing VA software in the company’s workflow ensures that you provide enhanced service to your customers and benefit from a more accurate data analytics module.
Let’s look at some of the benefits you get from the VA tool.
The virtual assistant tool provides 24/7 customer support without requiring human intervention. The chatbot is one of the excellent examples of a VA tool, and the advanced version of chatbots can provide high-quality assistance about different products and services. They also collect and log in relevant information from the customers. A chatbot tool helps to reduce cost and human effort and provides enhanced service to customers through faster response speed.
One of the biggest advantages of deploying virtual assistant tools is the customers' ease of access and convenience. That’s why today, major corporations such as Google, Apple, Tesla, Samsung, and Amazon, among others, are constantly working to improve their virtual assistant tools. A highly sophisticated VA tool delivers efficient solutions in different customer access modules and is likely to have a more advanced role in future business workflows.
The virtual assistant applications also provide improved engagement with customers through a variety of highly evolved services and ease of access. One of the objectives of any company or business is to deliver high levels of customer satisfaction through its products and services.
The deployment of VA tools helps in delivering advanced solutions with better accuracy and this, in turn, translates into better engagement with the customers. The higher engagement is directly proportional to conversion rates and increased sales. Hence, if you plan on improving your customer service, you should consider the introduction of a reliable virtual assistant in your framework.
The virtual assistant tool helps businesses and companies to reduce their expenditure on different tasks by automating them through advanced AI solutions in the form of virtual assistants. These VA tools provide a more efficient way of handling administrative tasks and considerably reduce human effort, thereby cutting costs considerably. Effective VA tools and software systems are the future of industry workflow - providing numerous benefits, with reduced costs being one of the prominent ones.
You can build a highly functional and scalable virtual assistant tool for deployment on numerous devices and ecosystems. Developing a virtual assistant tool for end-users can help companies to create multiple monetization opportunities as different clients integrate these VA tools on their devices and workflows. For instance, Amazon Alexa generates considerable revenue by allowing clients to integrate Alexa skills into their respective work frames.
Numerous highly efficient and feature-rich virtual assistant tools in the market provide a range of functionality and benefits to the end-users. Here we have listed some of the most prominent ones and how they have impacted the ecosystem in the digital world.
Google Home is a comprehensive virtual assistant tool that interacts with users through voice commands and provides numerous capabilities. Using Google Home, users can perform multiple tasks, including playing music, sending messages and emails, scheduling appointments, calling people, playing games, etc. Google Home is also used to control smart home devices like security systems, lights, thermostats, and cameras.
Amazon Alexa is one of the finest examples of VA technology delivering improved productivity and ease of access to the end users. Alexa provides voice interaction capabilities and fulfills various tasks based on user inputs. Using Alexa, users can stream songs, play podcasts, access news reports, and check out weather updates, among other features. Alexa is compatible with different platforms and operating systems providing a high level of portability.
Siri is a personal digital assistant tool from Apple that is pre-dominantly integrated with iOS and mac devices and is used to perform a wide range of functions. Siri helps the users to get updates on the weather, check the news, play music, call users, book movie tickets, search for flights, get updates on traffic, and set alarms, among other related tasks.
Siri also helps with Google search, get updates on sports-related news, scores, and stats; do mathematical calculations, facetime friends, and take notes. With the constantly evolving data, the AI virtual assistant tools such as Siri are continually improving and providing more advanced capabilities to the end-users.
Mitsuku is a popular VA chatbot that can converse effectively with customers using natural language processing and machine learning algorithm. These days, many companies are increasingly using chatbot applications for customer service and providing 24/7 access to the users. The chatbot applications have improved remarkably in the last few years, and today chatbots are far more accurate and efficient than before.
Mitsuku can be integrated with different platforms and trained to understand speech patterns, enabling it to provide intelligent answers based on custom requirements. The scope for chatbot applications is immense, and we are likely to see a more prominent integration of chatbot tools into the daily workflow of different businesses and companies.
As we have seen, there are several ways in which building a highly scalable virtual assistant software system can be beneficial for your business. Before the development process, you would need the installation of compatible libraries and software modules for implementing the speech recognition system.
The best solution to build a highly-functional virtual assistant software is to hire NLP and AI engineers with the required experience to manage your custom development requirements. You can develop different VA tools with varying scopes according to your objectives and needs. This includes website navigation and search support, chatbot integration, administrative support, and more advanced versions of the virtual assistant.
Before you build the VA tool, you need to identify the application's key functionalities, problems that the tool can solve, budgeting requirements, and how the overall investment can help you with increased productivity and higher leads or sales. Once you have documented the requirements and analyzed the entire process, you can start hiring relevant engineers or developers that match your vision and can build a refined product that is scalable based on evolving requirements.
The popularity of virtual assistant software has increased in leaps and bounds in the last few years and is expected to evolve into a more efficient and better module in the future. There is incredible potential for this AI-powered application to provide advanced solutions to the users, which makes this space even more exciting. With a slew of benefits and potential future scalability, having your VA tool is a no-brainer.
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Huzefa is a technical content writer at Turing. He is a computer science graduate and an Oracle-certified associate in Database Administration. Beyond that, he loves sports and is a big football, cricket, and F1 aficionado.
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