QA Team Lead: Responsibilities and What to Expect

QA Team Lead

QA team lead is critical to any development team. They are responsible for the overall direction of the Software Quality Assurance Services. They work with everyone from designers to developers to ensure the developer product is of high quality. QA team leads help break down projects into manageable steps, keep the team motivated and focused on what needs to be done, provide opportunities for improvement and discipline when needed, and ensure everyone involved is working towards a common goal each day.

QA Team lead responsibilities

It's important to remember that team leads can be mentors and leaders — they have knowledge that can be passed on from one person to another and a willingness to share their experience with others. If you are considering hiring a QA team lead for your business, this article will provide insight into what to expect from this role. Widely considered one of the most influential people in a company, here’s what to expect from a QA team lead:

1. Test planning

The QA team lead is responsible for creating a testing plan for any given project. This includes scheduling the test completion, with all necessary information, and in a way that provides valuable information to the stakeholders. The QA team lead also ensures that the developer knows what testing needs to be done and how it should be done. If any bugs are found in an application during testing, the QA team lead can help developers plan for these changes ahead of time.

2. Kickstarting projects

QA team lead often works closely with other development team members on kickstarting projects. This means coming up with ideas for what tests will need to be run on a new product or feature before it's ready to be released to customers. The QA team lead will also work towards the timely completion of those tests, so they do not hinder other development parts.

3. Overseeing and leading projects

QA team lead manages all the testing activities within an organization by overseeing all aspects, from planning to execution. This includes leading training sessions, conducting audits on existing processes, and creating new ones based on feedback from audits or other sources of information regarding best practices.

4. Reviewing test documentation

The QA team leads reviews test documentation and ensures it is up-to-date, complete, and accurate. This includes:

  1. Reviewing the test plan and verifying that it complies with all relevant policies, laws, and regulations.

  2. Reviewing the test scripts and ensuring they are:

  • Consistent with the user story and the requirements document.

  • Well written in a manner that makes sense to others who might read them (i.e., not jargon-filled or overly technical).

  • Complete with all the necessary steps that are required to execute the scenario under test.

  • Consistent with any additional information or instructions provided by the product owner or stakeholder.

5. Test execution

The QA team lead is responsible for executing tests as defined in the test plan. They will work closely with developers and stakeholders throughout the Product Development Lifecycle (PDLC). This includes planning, conducting tests, managing test cases, resolving bugs found during testing activities, and ensuring that everyone knows what needs to be done at each step. Consequently, ensuring there aren't any blockages during the testing process.

6. Reporting

This role requires regular reporting on issues found during testing activities and their resolution so that management can take corrective actions if needed.

7. Providing feedback and suggesting improvements

Providing feedback and suggestions to the developers on how they can improve their product is one of the significant expectations from a QA lead. This means they should understand what the developers are trying to accomplish and offer constructive criticism to help them make it happen. They will also have to work with other stakeholders in your company, such as development managers and product managers, to understand their requirements and figure out what needs to be done.

8. Test closure

The QA team lead has a lot of responsibilities, but one of the most important ones is ensuring that the product is tested before it goes live. This means setting up testing closure procedures and monitoring them throughout the process, ensuring that there are no major issues with features or functionality before release day.

9. Collaborating with other stakeholders

A QA team lead must collaborate with other stakeholders. They need to know what the expectations are for their team and whether they can meet them. They also need to clearly understand what's expected from the product manager and customer support teams, so they can work together to meet all their requirements.

10. Creating tracking metrics

The QA team lead will create tracking metrics to ensure each step of the testing process is documented and tracked so that it can be easily replicated by future teams or individuals in case something goes wrong. The tracking metrics should include:

  • List of all the tasks completed during the development process
  • Test plan and test case documentation
  • Setting targets
  • Test results data, including screenshots, logs, etc.
  • Parameters to measure the success of a project

How to help your existing QA team lead improve?

QA is a team work and requires constant attention. However, this doesn't mean you can't make it easier on your existing QA team lead by understanding how they work and how you can help them improve. Here are a few ways to help your QA team lead improve:

1. Clearly define the goals

The first step in helping your existing QA team lead improve is to define the goals clearly. By defining these goals, you can help your QA team lead see how their performance affects the business and what impact it could have on their future success. This will also help them determine whether they need to make changes to meet those goals.

2. Ask for self-assessment reviews

Once you've defined the goals, you should ask your QA team lead to complete a self-assessment review of their performance. This will ensure they see exactly where they stand in meeting those goals and what steps they need to take to achieve them.

3. Evaluate their work style

Evaluating the work style will help you get a better sense of how QA leads present themselves to their team, as well as how they communicate with others. You can conduct such evaluation through interviews or by observing them in action.

Find out if their communication style is off or seems disconnected from the team. It may be time to consider implementing new ways of communicating with one another.

4. Schedule one-on-one meetings

Schedule one-on-one meetings with your QA team lead at least once every two weeks to discuss progress and challenges in the testing process. This will help you better understand what they need from you and how they want to interact with the rest of your team.

5. Assess leadership and communication skills

One of the best ways to help your existing QA team lead to improve their leadership and communication skills is to assess their leadership and communication skills. You can ask them questions about their strengths and weaknesses, such as:

  • What are some of your best leadership qualities?

  • What kind of communication methods do you follow while leading a project?

  • What are some areas you think you can improve on?

This assessment will help you understand how they view themselves as leaders and what they think needs improvement. It also allows you to provide constructive feedback to make them improve at being a good leader for the company.

6. Provide constructive feedback

Once you've assessed the leadership and communication skills of your QA team lead, it's time to provide some constructive feedback on how they can improve. Generally, there are two valuable types of feedback: positive and negative. Positive reinforcement focuses on achievements; negative reinforcement focuses on areas where improvement is needed.


The role of a QA team lead is a tricky one. Not only are they responsible for ensuring that the quality assurance portion of the company's project runs smoothly and accurately, but it's also their job to mentor and train the team. Knowing the challenges of a QA team leader deals can help you better understand what they do daily, helping you converse with your team more effectively.

Looking for a skilled and experienced QA team lead for your software quality assurance team?

Hiring an experienced and skilled QA team lead is a challenge in today’s competitive market, but Turing got you covered here. We help companies hire QA team leads and build a QA team to help them scale their software testing efforts. Turing Teams are deeply vetted and have extensive industry experience, ensuring high-quality QA service to the clients. Sign up today.


  • Author

    Aditya Sharma

    Aditya is a content writer with 4+ years of experience writing for various industries, including Marketing, SaaS, B2B, IT, and Edtech, among others. You can always find him watching anime or playing games when he’s not writing.

Frequently Asked Questions

A QA team lead is a professional who leads the quality assurance efforts. They play a significant role in any product or software development process by providing feedback and fixing bugs by testing the products before releasing them.

Quality assurance testing is essential for business because it helps you identify and fix issues before software is released for customers. It also helps you ensure that the software meets the requirements and is of good quality resulting in increased customer satisfaction, which helps increase the sales of products and services.

A great QA Team Lead is an approachable person with excellent communication skills. They should be knowledgeable and collaborate effectively with software development teams, support analysts, and technical service representatives. They should also have extensive knowledge of QA procedures, tools, and test methodologies.

QA Manager is a senior technical lead/project manager responsible for overseeing the work of QA team members.

QA Lead is a QA Manager's assistant for mentoring and coordinating the work of QA team members.

A QA Lead should be well-versed in testing application interfaces, database, and web server issues. QA leads should understand the testing strategies, test prioritization, test case prioritization, test planning, and test case identification. They must also understand the business context and goals for the products they test and should have communication and problem-solving skills.

Whenever you need to test your code thoroughly or test a piece of code, a QA lead can be of great help. They can help improve your projects and develop ideas to make your tests more efficient. By hiring QA Lead, you can test your website and applications for bugs, design flaws, and usability problems before releasing them.

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