A leading construction management software-as-a-service (SaaS) company based in the United States, providing cloud-based solutions for managing construction projects, bid processes, and project documents.

The client’s sales and billing systems were disconnected, requiring manual data entry from Salesforce CPQ into Zuora Billing. This process was prone to errors, time-consuming, and unsustainable as the company’s customer base expanded. The lack of integration between Salesforce CPQ and Zuora created inefficiencies and hindered scalability, while manual maintenance tasks consumed thousands of hours each month.

The client, with Turing’s support, developed a seamless integration between Salesforce CPQ and Zuora Billing, automating billing tasks and ensuring real-time data synchronization:

• Integration architecture: A two-way communication pipeline was built between Salesforce CPQ and Zuora Billing, allowing sales data to be automatically synchronized with billing records. This integration eliminated manual data entry and ensured real-time accuracy.
• Microservices and distributed systems: Turing implemented a microservices-based architecture that compartmentalized key operations, simplifying updates and scaling while ensuring continuous data synchronization across systems.
• Camunda workflow management: Camunda was used to automate workflows for complex billing scenarios, including amendments, renewals, and multiyear deals, ensuring consistent process management.
• Spring Boot application: The Spring Boot framework was used to develop scalable, standalone applications that facilitated smooth integration and automation across systems.

• 99% reduction in manual billing tasks: Manual work was reduced from thousands of hours to just 2-3 hours per month.
• 100% uptime: The distributed system architecture ensured continuous operations with no downtime.
• Real-time billing accuracy: Automated synchronization ensured accurate billing for thousands of sales transactions in real time.
• 25% increase in customer satisfaction: Improved transparency and billing accuracy led to higher customer satisfaction scores.
• Seamless data integration: Historical billing data and sales contracts were successfully synchronized, ensuring data accuracy across the board.