A fintech client enhanced customer experience by streamlining onboarding workflows, integrating digital wallets, and implementing AI-driven personalization.
A leading global financial platform dedicated to expanding economic opportunities for underserved populations. The company leverages AI-driven financial services and blockchain-powered infrastructure to provide instant access to capital and financial tools.
The client’s fintech platform faced significant adoption and engagement challenges, limiting its growth across multiple markets. Key issues included:
These limitations hindered user acquisition, retention, and transaction volume, requiring a strategic overhaul to improve customer experience.
Turing collaborated with the client to modernize the fintech platform, focusing on onboarding efficiency, financial integrations, and AI-driven engagement strategies.
Streamlined onboarding experience:
Digital wallet integration & fund transfers:
Performance & scalability improvements:
AI-powered personalization & engagement:
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