A not-for-profit organization based in the United States, focused on disability inclusion through diverse programs, including skills training, peer support, and advocacy.

The client's assessment process relied heavily on manual data entry and outdated tools, leading to inefficiencies and potential data errors. The absence of real-time data processing and centralized data management hindered the ability to provide timely and personalized services to individuals with disabilities. The client needed an integrated digital solution to streamline operations, enhance data accuracy, and improve service delivery.

The client, with Turing's support, implemented a comprehensive digital transformation to replace manual processes with a modern, intuitive web application:

• Digital assessments: The solution enabled immediate data entry and processing, reducing manual errors and improving reporting efficiency. Staff could now conduct assessments digitally, leading to a streamlined workflow and faster response times.
• Scalable and secure architecture: Leveraging AWS, Turing established a robust infrastructure that included a web application firewall (WAF) and load balancer for enhanced security and scalability. This ensured the application could handle increased demand and protect against cyber threats.
• Automated follow-up surveys: The system automated follow-up surveys, allowing for continuous improvement of client plans and better measurement of intervention outcomes.

• 75% reduction in process time: The automated assessment cycle significantly reduced process time, allowing for a 2x increase in the volume of weekly assessments.
• 50% improvement in planner productivity: Intuitive dashboards and automated follow-ups enhanced the productivity of planners, enabling them to manage client evaluations more effectively.
• 30% reduction in infrastructure and third-party costs: The digital and cloud transformation reduced costs by eliminating inefficiencies and providing targeted support.
• 25% increase in survey participation: The ease of digital access led to a significant increase in survey participation, improving user engagement and response rates.
• 40% increase in successful plan completions: The new system resulted in a substantial uplift in achieving independent living (IL) plan goals within the first six months.