AI-powered automation and OCR-driven document processing accelerated underwriting decisions, improved risk classification accuracy, and reduced manual workload for underwriters, enabling faster policy approvals and business scalability.
A leading health insurance provider specializing in retail and group health coverage, overseas medical insurance, and personal accident policies. With a pan-India presence and a network of 7K+ hospitals, the company serves millions of customers, pioneering innovative insurance solutions and industry-first offerings.
The client’s non-STP underwriting process relied on manual workflows, causing delays, inefficiencies, and high operational costs. Key challenges included:
These inefficiencies increased loss ratios, delayed policy issuance, and impacted business expansion efforts.
Turing developed an AI-driven underwriting engine, integrating OCR, LLM-powered risk assessment, and intelligent document processing to automate underwriting workflows.
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