Automated Ticket Intelligence for a Leading Payments Technology Provider
By embedding reusable GenAI agents into support operations, the client not only streamlined ticket handling but also unlocked system-wide analytics to improve classification and resolution at scale.
70%
Faster Triage
35%
Response Automation
Unified
Issue Analytics
Challenges
An enterprise client in financial technology was struggling with rising support volumes, slow ticket resolution, and inconsistent classification across its internal systems.
Solution
We implemented a modular GenAI agent framework that classifies, routes, and drafts responses to support tickets with precision. These agents were built on reusable architecture from past deployments—enabling rapid time-to-value.
Outcomes
- 70% faster triage time on incoming support tickets
- 35% automation of first-response drafting
- Unified analytics on issue categorization and workflow optimization
Why It Matters
The system is live in production and scaling horizontally—showcasing our ability to deliver reusable, production-grade GenAI systems for enterprise support environments.
Want to accelerate your business with AI?
Talk to one of our solutions architects and get a complimentary GenAI advisory session.
Get Started
Want to accelerate your business with AI?
Talk to one of our solutions architects and start innovating with AI-powered talent.