Support Engineer React/Python

Industry: Technology
Company size: 11-50
Not disclosed

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Job description

A fast-growing start-up is looking for a Support Engineer. The engineer will understand the tech infrastructure at a very high level and participate in directing the roadmap and architecture discussions. The candidate is expected to be proficient with Python and SQL including web technologies such as CSS, HTML, and JavaScript. This position presents an exciting opportunity to gain broad exposure while working closely with the Chief People Officers at leading tech companies in a transformational, career-defining role.


Job Responsibilities:

  • Build, maintain and scale tech infrastructure at a very high level
  • Participate in road mapping and architecture discussions
  • Pair program with talented, ambitious engineers in a highly collaborative team
  • Collaborate with customer success and product teams to resolve client issues
  • Up-level team productivity and speed by introducing or revising processes
  • Lead support engineering projects from inception to deployment and drive ambitious technical projects that immediately impact users
  • Own communication with clients and lead discussions aimed at diagnosing and troubleshooting technical issues, and provide timely and accurate feedback and follow-ups to customers
  • Identify, evaluate, and implement improvements to the existing infrastructure and product
  • Support and mentor other engineers on the team, evangelizing high-quality software engineering practices

Job Requirements:

  • Bachelor’s/Master’s degree in Computer Science(or equivalent experience)
  • Must have extensive knowledge of Python and SQL
  • Knowledge of web technologies including CSS, HTML, and JavaScript language and concepts
  • Knowledge of DevOps, Serverless and Kubernetes methodologies and their contribution to the software deployment and development process
  • Experience with Git and CI/CD
  • Previously worked with high-velocity product teams and an understanding of how to build systems that enable fast product iteration. 
  • Comfortable weighing trade-offs between functionality, quality, and technical debt
  • A demonstrated ability to excel in a client-facing role and are comfortable working with customers to solve tough data and configuration issues
  • Act as the “translation interface” between Customer Success and the rest of the engineering team, driving to solutions in service of our customers
  • Must be an exceptional writer and communicator, and have clarity and concision of thought
  • A desire to work with Chief People Officers at the top companies in the world

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