A leading platform-as-a-service (PaaS) company that helps developers build apps with real-time audio and video capabilities. The platform offers customizable APIs that simplify integrating real-time communication features.

The client faced challenges in accessing scattered enterprise data efficiently, leading to delays in decision-making and reduced productivity. The existing search functionality was limited to basic keyword searches, resulting in low user engagement. Additionally, there was a need for improved data security to comply with evolving regulations and build user trust.

The client, with support from Turing, built a centralized, AI-powered enterprise search platform to improve data accessibility, search accuracy, and compliance.

a. AI-driven enterprise search system

• Google’s enterprise search & generative AI: Enhanced search efficiency, enabling faster and more relevant results.
• Conversational chatbot with Codey API: Enabled interactive multi-turn queries, improving user engagement and data traceability.
• Vertex AI & cloud storage integration: Ensured rapid information retrieval while maintaining scalability.

b. Scalable & efficient data processing

• VESPA’s vector search & embedding: Allowed advanced data indexing and efficient retrieval.
• Optimized data ingestion: Structured metadata and embeddings improved search accuracy.

c. Secure & compliant data handling

• Data encryption & privacy controls: Ensured secure data processing and compliance with evolving regulations.
• User access control & audits: Strengthened data governance to maintain security and integrity.

• Enabled faster data access, streamlining workflows across departments.
• 35% increase in user confidence, driven by accurate and reliable search results.
• 50% scalability improvement, allowing the system to handle higher data volumes without performance degradation.
• <5% operational disruption, ensuring seamless integration with minimal business impact.