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Technical Support Engineer

Industry: Technology
Remote
Company size: 251-10K
Full-time

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Job description

A fast-growing IT firm that employs high-value technologies to build intelligent solutions for the agricultural industries is looking for a Technical Support Engineer. As an engineer, you will be responsible for configuring operating systems and assisting end-users in troubleshooting issues with remote systems. The company is leading the industry through cross-discipline collaboration, mission-driven, and daring approaches to define the new frontier of agricultural robotics. It has raised a funding of over $30 mn so far. This is an exciting opportunity as the selected candidate will join a team of experts in developing unique, innovative solutions. This is a full-time, long-term position that requires some time overlap with PST.

 

Job Responsibilities:

  • Configure operating systems and assist end-users in troubleshooting issues with remote systems
  • Research, Identify, troubleshoot, and resolve customer issues in a timely manner
  • Work with multiple software systems and escalate issues to the concerned parties
  • Maintain accurate and comprehensive reports
  • Provide regular updates and feedback to the end-users

Job Requirements:

  • Bachelor’s/Master’s degree in Engineering, Computer Science (or equivalent experience)
  • 1-2+ years of relevant experience as a technical support engineer
  • Good understanding of Python programming language
  • Basic programming skills would be required
  • Strong communication skills with an eagerness to learn
  • Experience in dealing with end-users to resolve issues 

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Leadership

In a nutshell, Turing aims to make the world flat for opportunity. Turing is the brainchild of serial A.I. entrepreneurs Jonathan and Vijay, whose previous successfully-acquired AI firm was powered by exceptional remote talent. Also part of Turing’s band of innovators are high-profile investors, such as Facebook's first CTO (Adam D'Angelo), executives from Google, Amazon, Twitter, and Foundation Capital.

Equal Opportunity Policy

Turing is an equal opportunity employer. Turing prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability status, protected veteran status, or any other characteristic protected by law.

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